Last Updated: April 7, 2026

At Poripuron, we work with third-party suppliers and fulfillment partners (including CJdropshipping) to deliver products directly to our customers. Due to this business model, our refund and return policy follows specific conditions.

Please read this policy carefully before placing an order.

1. Return Window

We offer a 3-day return request period, meaning you must contact us within 3 days of receiving your item.

Requests made after this period will not be accepted.

2. Unboxing Video Requirement (Mandatory)

Customers must record a full unboxing video when opening the package.

The video must:

  • Clearly show the sealed package before opening
  • Show the full unboxing process without cuts
  • Clearly display the product and its condition

⚠️ Without a valid unboxing video, we will not accept any claims for damaged, missing, or incorrect items.

3. Eligible Cases for Refund / Replacement

We only accept refund or replacement requests in the following cases:

  • The product is damaged upon arrival
  • The product received is incorrect (wrong item, size, or variation)
  • The product is significantly different from the description

4. Non-Refundable Situations

We do NOT accept refunds or returns in the following cases:

  • Change of mind or no longer wanting the product
  • Product does not meet expectations
  • Incorrect order placed by the customer
  • Product has been used, worn, washed, or damaged after delivery
  • No unboxing video provided
  • Request submitted after the 3 days

5. Order Processing & Shipping (CJdropshipping Model)

  • Orders are processed within 1–5 business days
  • Shipping time may vary depending on the destination and the supplier
  • Delays may occur due to logistics, customs, or high demand

⚠️ We are not responsible for delays caused by shipping carriers or external factors.

6. Refund Process

Once your request is approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5–10 business days

In some cases, we may offer a replacement instead of a refund.

7. Shipping Costs

  • Shipping fees are non-refundable
  • For approved cases (damaged/wrong item), we may cover replacement or reshipping costs

8. Order Cancellation

  • Orders can be canceled within 12–24 hours after placing the order
  • Once the order is processed or shipped, cancellation is no longer possible

9. Lost or Delayed Packages

  • If your package is delayed, please allow additional time before contacting support
  • If a package is confirmed lost, we will investigate and provide a suitable solution

10. Contact Us

For any refund or return requests, contact us at:

Email: administration@poripuron.shop
Website: poripuron

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